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FAQS

  • As part of our minimum requirements, all applicants must provide a valid photo ID, rental history, credit check, proof of sufficient income, and criminal background check. A lack of rental or credit history will not be viewed negatively but you must still provide the documentation.

  • Our client agreement is month-to-month and each client agreement can be adjusted for shorter terms or unique situations. If you’re not fully satisfied or no longer need our services, we simply ask for a month’s notice.

  • For both fixed-term and month-to-month agreements, a tenant must provide 3/4 of the rent for a damage deposit before moving in. If there was no damage to the rental caused by the tenant, the deposit will be refunded within 10 days of moving out.

  • You may be entitled to a damage deposit if your tenants move out and the property shows signs of tenant neglect such as drywall damage, carpet stains, water stains, unauthorized painting, or anything else that does not align with your rental agreement. If you’d like to file a claim, fill out this dispute resolution form within 10 days of the move-out date.

  • If the lease agreement is a fixed-term lease, the tenants will simply transfer with the home. If the lease agreement is a month-to-month, we will provide them with proper notice or help them transfer their month-to-month tenancy to the new homeowners.

  • If you’re a tenant with a fixed-term lease and need to terminate your agreement, we require two month’s notice. For a month-to-month lease agreement, we only require a month's notice.

  • Our advertising methods will change as new marketplaces emerge, currently, we use the most active platforms such as Facebook, Instagram, Kijiji, and our website.

  • Advertising is included with our leasing and management services to provide you with the best online marketing possible.